Frequently Asked Questions
Is Spero Health taking new patients?
Yes, Spero Health is accepting new patients. Please call for an appointment at a location near you.
How soon can I get an appointment?
Spero Health strives to get patients in as quickly as possible. Please call a clinic near you to schedule an appointment.
How early should I arrive for my appointments?
We recommend arriving at least 30 minutes early.
What should I bring to my appointments?
Please bring a photo ID, insurance card and a list of all current prescription and over-the-counter medications you are taking.
Whom should I call if I miss my appointment and need to reschedule?
You can call your local clinic for assistance.
Does Spero Health accept walk-ins?
Yes. Call your local clinic or 877‑78‑SPERO for hours of operation.
Why do I need a prior authorization, and how long does it take to get one?
A prior authorization is required by some insurance plans for both medication and behavioral healthcare services. The length of time to obtain a prior authorization varies and depends on your plan. We strive to get your prior authorization completed as quickly as possible with no disruption of services.
Does Spero Health accept pregnant women?
We welcome pregnant women for our services. Our goal is to provide appropriate care for both the mother and the unborn child in coordination with their OB/GYN. Our trained professionals will conduct an assessment to determine — based on length of pregnancy — if our services are appropriate or if there is a need for a higher level of care.
What services are offered at Spero Health?
We offer both individual and group counseling, assessments, physician services, recovery support services, education, consultations and peer support services.
What can I expect on my first appointment?
On your first visit, you will meet your treatment team, which consists of qualified professionals trained in providing care for substance use disorders. During this visit, the team will conduct an individualized assessment to determine your unique needs. Following the assessment, you will be scheduled to meet your physician on the next available appointment, which could be even that same day.
How often do I come in for services at Spero Health?
Spero Health wants all patients to get off to the right start in treatment. Depending on your treatment plan, you can expect 1-3 visits per week for the first 90 days. These visits will include a combination of counseling, recovery support services and physician services. The frequency of visits will be evaluated based on your specific needs, but will become less frequent as time goes by and you become more stable in your recovery.
How long will I need to be in treatment?
Individuals progress through treatment at various rates, so there is no predetermined length of time in treatment.
What is a treatment plan?
Your treatment plan is the roadmap for your recovery with Spero Health. It is created through a collaboration between you and your treatment team.
What are the benefits of individual and group therapy?
Individual and group therapy are designed to help you develop skills to sustain recovery, identify barriers and learn new ways to manage your life.
Can my friends and family (non-patients) attend our group session?
Your friends and family members have unique needs, and we offer family education and family services as a separate component of care. In order to protect the confidentiality of our patients, family and friends are not allowed to participate in ongoing group sessions.
What are recovery support services?
Recovery support services are designed to connect patients to necessary community resources — such as medical treatment, job training, education and financial support — to help with daily living skills.
Does Spero Health use medication as part of its treatment program?
In combination with recovery support services, education and counseling, medication can help make the recovery process easier to manage. After a thorough assessment, the treatment team at Spero Health will collaborate to determine which type of medication is appropriate based on your unique, individual needs. Two commonly used in our program are:
- Buprenorphine (also known as Suboxone) — Known as a partial agonist, it can attach to the same receptors as other opioids and reduce their effects by blocking them from the same receptors. For more information, visit https://www.suboxone.com/treatment/suboxone-film
- VIVITROL — A non-addictive, once-monthly treatment proven to prevent relapse in opioid-dependent patients when used with counseling following detoxification. For more information, visit https://www.vivitrol.com/opioid-dependence/what-is-vivitrol
Can I continue receiving services after I have tapered off my medication?
There are many paths to recovery. Not all individuals will require medication or lifetime maintenance of medication. Our goal is to determine what works best for you.
If I am going to counseling somewhere else, do I still have to come for counseling at Spero Health?
Yes. We have a comprehensive program that includes a combination of physical and behavioral health services designed to treat the whole person. We have found that this approach improves patient success. However, you are welcome to receive additional services outside of Spero Health.
Do you provide court-ordered assessments for my parole officer even if I don’t have an addiction?
Yes, we assess all patients for the appropriateness of our services and can make recommendations based on that assessment.
Does Spero Health take insurance?
Yes. Spero Health is enrolled with select state Medicaid plans and most major commercial insurance plans. Call 877‑78‑SPERO to ask about your specific insurance plan. Spero Health also has a self-pay option.
What does my insurance cover/pay?
Please refer to your plan by calling the number located on the back of your card.
Whom should I call if I have questions about my bill?
Please call 888-255-2051 for all billing questions.